Shipping Policy
Shipping Policy – Saint Rock Co.
We aim to get your order to you as quickly and smoothly as possible. Every piece is made to order with care, so you receive a fresh, high-quality item every time.
Processing Time
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Item Processing Time: The processing time is when the seller prepares the item(s) for shipment.
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Depending on product category and volume, processing times vary. Usually, it takes 7 to 10 working days to process.
Shipping Times
We ship to customers worldwide, with a focus on serving the USA, Canada, and the UK.
Typical delivery times are:
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USA & Canada: 5–10 business days
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UK: 3–7 business days
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International: 7–15 business days
Please note: Delivery times may vary due to customs, postal delays, or seasonal demand.
Tracking Your Order
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Once your order is shipped, you’ll receive a confirmation email with your tracking details.
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Tracking updates may take 24–48 hours to appear.
Shipping Costs
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Shipping rates are calculated at checkout based on your location and order size.
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Occasionally, we offer free shipping promotions — keep an eye out for these on our store and email updates.
Customs & Import Fees
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International orders (outside your own country) may be subject to customs duties, taxes, or fees. These are the buyer’s responsibility and are not included in the item price or shipping cost.
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We recommend checking with your local customs office for more information.
Incorrect Address Policy
Please ensure your address is correct at checkout. Orders returned due to incorrect or incomplete addresses may require an additional shipping fee to resend.
If your order hasn’t arrived within the estimated timeframe, or if you have any shipping concerns, email us at support@saintrockco.com and we’ll be happy to help.
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